Privacy policy

We value your privacy.
That's why we want to be clear about it!

Privacy

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter, use our site or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address.

You may at any time use your rights to access, rectification, portability and right to be forgotten. For more information, visit https://creatlr.com/support/gdpr/.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the Creatlr.com platform and going to the 'Edit Profile' page.


Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms of Service

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://creatlr.com/termsofservice/


Your Consent

By using our site, you consent to our web site privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on May 24, 2018


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

support@creatlr.com

Cookies

Cookies on Creatlr.com

Do we use cookies?

Yes, Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


What cookies do we use?


The following cookies are active on Creatlr.com
Provider Goal
Google Analytics Cookies that are used to analyze visitor data to further improve the Creatlr.com platform and its usability. This data is anonymized.
New Relic Cookies that are used to analyze visitor data to further improve the Creatlr.com platform and its usability.

Record of processing activities Crealtr

The name and contact details of the controller and, where applicable, the joint controller, the controller's representative and the data protection officer

Creatlr - Troelstralaan 45, 3515CD Utrecht, The Netherlands - hello@creatlr.com - +31 (0) 85 303 76 32 - KVK 08175291 (Dutch Chamber of Commerce) - BTW/VAT NL1758.17.273.B01

The group concerned & purposes of the processing.

Group concerned:

A. Visitors
B. Users
C. Clients
D. Suppliers

No Purpose Group Category of data Addresse Transfer to third country Erasure time
1 Marketing and Sales A, B, C A: no personal data
B, C contact and list data, product interests, communication history, master and contract data, buying history
Marketing, Sales external service providers Transfer of pseudonymised tracking data to US-service provider Google Analytic A: customer or after 2 years
B, C: if revoked by the customer or after 2 years after termination of contract
2 Support A, B, C A: name and email
B, C: master-, contract- and service data, invoice data, correspondence, procedure information such as support requests, payment defaults etc.
Financial accounting, sales, support Freshdesk (VS) After the end of support or related retention requirements by law
3 Billing C, D C, D: master data, buying and billing data
E: performance record
Financial accounting, sales, support Paypal (VS)
Mollie (NL)
After the expiry of trading and tax related retention requirements by law
4 Tax and commercial audit trail, financial management C, D Master data, service and invoice data Financial accounting, controlling Not planned After the expiry of trading and tax related retention requirements by law
5 Business- and information security B, C, D Master data, authorization, account information, security protocols and authentication data Security officer, support, if necessary, the legal department 12 month after the year in which the data was collected ended, related retention requirements by law

Additional information

B. Users

Data Purpose
Mandatory
  • First name + Last name
  • Email address
The correct registration, keeping in touch with the user about the service and being able to offer the service correctly.
Optional
  • Phone number
  • URL's to websites and social media
  • 'Headline'
  • Profile picture
All the data is optional and - if the user makes use of this - necessary to be able to offer relevant services. For example: adding contact information to Creatlr with the goal that other users can contact each other. Moreover, this data can be changed or deleted at any time.
Usage data
  • Skills
The purpose of skills is to provide (visual) insight to the users in which global categories favorite tools are in order to find new tools and users easier.
Based on used
  • Activiteit
These figures aim to map user activity. This activity is only stored and processed as an average for all users on a daily basis and can never be traced back to individual users. The activity of users is saved for a maximum of 1 day.. We use these figures to further improve Creatlr and to estimate the effect of improvements.

Additional information

C. Clients

Data Purpose
Mandatory
  • Name
  • Email
  • Address
  • IP address
    Requirement by law
The correct handling of the purchase according to the rules set inside and outside the EU. This involves the collection of certain mandatory data, such as the IP address in the case of, for example, private customers from other Member States.
Optional
  • Phone
  • Chamber of Commerce number
  • Address
    Only required for companies
  • VAT-number
    Only required for companies

Security

What Security meassures
Internet traffic of visitors / users related to Creatlr SSL encryption
Hosting Regularly updating software to be protected against possible attacks
Data backups Daily backups are encrypted and stored in different locations
Creatlr Access to data within Creatlr is managed through user profiles and user email + passwords. Users have control over, for example, their own projects, tools and groups and who has access to them

Record of processors

Purpose Processor
Analyzing use and improving the service. When possible, IP addresses are anonymised before they are processed. New Relic (VS)
Google Analytics (VS)
Sending transactional email messages to users with regard to the service. Amazon SES (Ireland)
Receive, manage and resolve questions from website visitors, users and customers. This only concerns persons who contact the helpdesk. Freshdesk (VS)
Making it possible to purchase services on Creatlr by so-called 'payment service providers'. Paypal (VS)
Mollie (NL)
Financial services and administration. Moneybird (NL)