• Private Traveller

  • Put yourself into the shoes of the stakeholder: What would / is creating friction using the platform?

    - payment via payment provider -> costs extra money
    - I have to pay a fee for the service
    - only way to get in contact is through the platform

  • What are (better) alternatives for the stakeholder?

    - local platforms
    - forums
    - hostels

  • Registration & Verification

  • No plain contact information -> contact through platform

  • Direct payment

  • communication through the platform -> not ourside

  • fair ratings

  • correct information & fast verification

  • use already verified account

  • submitting wrong data / no verification

  • bad communication when requesting information

  • fast payment

  • communication through the platform

  • no payment

  • bad communication when exchange information

  • fast ratings

  • actively participating in communities

  • wrong ratings

  • data control /
    verification check

  • check communication & update filter of bad wordings

  • check & verify payments

  • provide conflict resolution service

  • check communication & update filter of bad wordings

  • check communication & update filter of bad wordings

  • AirBnB
    (market network)

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